All Deco-Vie orders are dispatched with Fastway Couriers. Delivery takes place during office hours and the shopper cannot select the exact date or time for the delivery.
There are no deliveries after hours, over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
During checkout, the buyer indicates where in South Africa you require delivery and based on your delivery address and postal code, DECO-Vie will indicate which delivery options are available.
In the case of standard delivery, your parcel will be delivered to the address you specified in the checkout process within 7 - 10 working days. If nobody is present at the address at the time of delivery, our courier will make a second attempt to deliver on the next working day. The courier will try once more (third attempt), and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used to purchase the order. Should a delivery fee have been charged on the order, this will not be reimbursed, given that the courier has attempted delivery on numerous occasions.
In the case of Post Office delivery, your order will be delivered to the Post Office nearest to your address within the postal code you selected. If the parcel is not collected within 30 days of it being delivered to the Post Office, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method which was used to purchase the order.
In the case of a pick up point delivery, your order will be delivered to your selected pick up point. If the parcel is not collected within 8 calendar days of being delivered, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be refunded in the same payment method that was used for the order.
Standard Delivery Time Frames
Delivery time frames for standard delivery depend on your delivery address, postal code and selected delivery option. Normally deliveries will take 7 – 10 working days.
Please note that during high volume periods like seasonal sales, Black Friday or Cyber Monday DECO-Vie reserves the right to extend their delivery time frames. DECO-Vie will ensure the customer is presented with the extended delivery times before committing to the order.
Every effort will be made to ensure that DECO-Vie can fulfill your entire order once a purchasing contract (“sale”) comes into effect. However if, when packing your order, DECO-Vie is unable to fulfill certain product(s) in your order:
DECO-Vie will notify you thereof by emailing you and by allocating store credit to your DECO-Vie account to the value of the Rands paid/ DECO-Vie gift vouchers used for the product(s) that could not be sent to you. Should you wish to be refunded for the products that could not be sent to you please reply to the email received, in order to inform our client service team that you wish to have your store credit converted into a refund. Your requested refund will be to your credit card should you have paid by credit card and into your bank account should you have paid by EFT or SnapScan when you placed your order. Kindly include your banking details in the email, should you be requesting an EFT refund.
In the event of a stock shortage, and you used a promotional/ discount coupon against all or part of the product(s) that cannot be fulfilled, DECO-Vie will not allocate the value of the discount/ coupon as store credit. Please refer to the specific coupon terms and conditions for more information on whether the voucher will be reinstated and, if relevant, how the reinstated voucher will be sent to you.
If you become aware that product(s) are missing once you receive your parcel, and DECO-Vie has not notified you thereof via email beforehand, please contact DECO-Vie as soon as possible on +27 86 999 0167 or email firstname.lastname@example.org to notify DECO-Vie thereof so that we can resolve the situation as quickly as possible. When contacting DECO-Vie via email regarding missing the product(s), please use your order number and the phrase “Missing Product(s)” in your subject line of your email.